Ben Wheeler

Posted: 22 Apr 2010 10:00 PM PDT

In the early 1990s, when I was first online, very few businesses had a website. Gradually companies started coming online, but most of them were those that served a national or global market. While many local directories also came online, it was rare to see a strictly local company with a website. There were some exceptions, like those with professional practices such as dentists, doctors and lawyers. In fact, professional practice websites were some of my earliest SEO clients, although they weren’t in my local area. But even in the mid-2000s, the typical hair salon, plumber or chiropractor were very rare to find online.

About 10 years ago I remember looking for a chiropractor in my area online and could only find one with a website, and it wasn’t even one in my town. Much to my dismay, I ended up using the old-fashioned telephone book to make sure that I found all the nearby chiropractors.

Things are different today. While there are still a surprising number of small local businesses without websites, they are easily online thanks to Google’s local search results. Did you know that, according to Google, one in every five searches is related to location in some way? It’s no wonder that Google has put a lot of effort into enhancing their local search listings.

This week I learned through Search Engine Land that Google had changed this feature’s name from Google Local Business Center to the simpler Google Places. In addition, they’ve added even more cool things you can do with your GooglePage, once you’ve claimed your listing. For instance, if you’re located in certain cities, you can purchase an enhanced listing, which they now call “tags,” for $25 per month.

And if you operate a hotel, restaurant or local store, you can even apply to have Google photographers come and do a free photo shoot of the interior of your business!

They’ve also added “QR code,” which you can have printed on business cards or anywhere else. The code enables those with QR readers in their phones or other devices to go directly to your website.

More useful to the average business owner, however, is the new ability to post messages to your Place Page. This is great if you have an event coming up or just any special thing you want to tell people about. It can be up to 160 characters and it will show for 30 days unless you delete it sooner. You can post URLs that will become clickable links, but you can’t use HTML code (I tried!). For our Place Page, I added the date to our upcoming
SEO Class with a link to the class page. I think it’s a nice touch.

If you claimed your company’s local listing a long time ago and haven’t checked it out in a while, you should definitely log on and revisit your page. And if you’ve never claimed your Place Page, there’s no better time than the present!

Here’s how to find your Place Page in Google: Head over to Google Maps and search for your company by name. When you find it, click the “more info” link. That should take you straight to your Place Page. If you haven’t claimed your Place Page yet, click the link that says “Business Owner” and then click the “Edit my business information” button on the next page. Now you can fill in all the information on the form.

You might be concerned at this point that someone else could go in and change your information or edit it incorrectly… but don’t worry. Once you’ve filled out the form, nothing will go live until you verify that you are the true owner of the Place Page. They do this by sending you a postcard via snail mail that has a verification code on it that you have to go back later to enter.

Be sure to do a thorough job filling out the description field for your website. This is where you want to add your main keyword phrases where they make sense to do so. Don’t try to add keywords to your company name, however. The spammers and scammers have already killed that little trick and it will only get you in trouble with Google rather than helping.

You can and should add the maximum 5 categories to your listing because what you choose there can help your site show up when people are searching using similar words. Note that you don’t have to stick with the categories Google recommends; you can make up your own. I suggest doing some Google Maps searches using the types of phrases you’d want to show up for, and seeing what some of the sites that are currently showing up are doing.

I also highly recommend that you add photos and videos to your Place Page if you have them. Be sure that one of the pictures is your company logo! You can take a look at what we’ve done with our ‘High Rankings Place Page‘ if you’d like some ideas.

One place we’re lacking at our site is reviews. We’ve been meaning to solicit some from clients, class attendees, forum users and newsletter subscribers, but haven’t gotten around to it. Come to think of it, while I have your attention and while you’re visiting our Place Page anyway, please feel free to write a review! Under “Photos & Video,” you’ll see a section for reviews and a link to write one of your own.

Even if your company is national in scope and doesn’t do much local business, I strongly suggest claiming and enhancing your Google Place Page. These local listings are showing in more and varied ways in the Google search results, well beyond just Google Maps. I expect them to gain even more prominence, given all the effort Google has been putting into them lately.

Post from: SiteProNews: Webmaster News & Resources

Google Places (Formerly Local Business Center)

Posted: 20 Apr 2010 10:00 PM PDT

LinkedIn is a professional, business networking tool that is too easily lumped into the social networking service. Even though many of the same modes of operation are employed, the focus is on professionals, professional dialog, professional opportunities, and companies.

This list of LinkedIn best practices was compiled from my work with clients, colleagues and friends who are trying to maximize their professional opportunities. I hope it is also helpful for you.

Get LinkedIn
If you are working, you need to be LinkedIn. If you are not working, you really need to be LinkedIn (however, it would have been better to be LinkedIn when you had a job). If you are a college student, you need to be LinkedIn. The president of the United States is LinkedIn… just do it.

Add Your Picture
A photograph not only personalizes your profile, it completes it. Even though LinkedIn may no longer use a faceless silhouette like other social sites, as shown here, you must keep in mind that this profile is about you, put a face on it.

Finish Your Profile
If you are currently using LinkedIn, or at a minimum signed up for it, finish your profile. Your profile should display 100% Complete. If not, LinkedIn makes it easy with a profile wizard. Typically, you can click on anything green and the wizard recommends ways to increase your profile completeness. It will suggest things to do like; write a recommendation, request a recommendation, add more people, add another job, add educational info, etc. The wizard helps get you to a point of basic critical mass; displaying your completed profile (education & job information) and about 20 connections.

Personalize Your LinkedIin URL

Which looks better to you?

Linkedin.com/pub/coco-design/

- or -

Linkedin.com/in/CocoDesign

Of course the second one is more marketable, more professional, and easier to remember. More importantly, you need to get your personalized LinkedIn URL before someone else, with a similar name, gets it first.

Now that you have a personalized URL, add it to your business email signature so that everyone who gets an email from you -

1. knows you are using LinkedIn,
2. can request to connect to you, and
3. learns about your capabilities when they review your profile.

Answer Questions
This is a great way to build credibility and expertise points. When you answer a question on LinkedIn, the person who asked the question can mark the best answer. The more “best answers” you
have, the more expertise credit you receive in your profile. This is also a great way to connect with people of similar interests or issues.

Asking questions is a good way to receive help from other industry experts and colleagues. It is also good for informal polling. Just do not make it a sales promotion. You will chase people away.

Ask Others if They Use LinkedIn
When you meet someone that you would like to maintain a professional connection with, ask them if they are using LinkedIn and if the would mind if you sent a connection request. This is generally a good question after trading business cards.

Grow Your Connections
Once you have your account to 100% with 20+ connections, you will have created a little momentum. To help keep that going, review your connections’ connections. Chances are you will know a few of those people. Then each time someone connects with you take a quick look at their connections… you may find one or two that you have a relationship with as well. Send a link request.

Important – Do NOT send invites to people you do not truly have a relationship with. If you receive too many “I don’t know this person” clicks on your request, you will be required to know everyone’s email address to request a connection in the future. Bad juju.

Give and Get Recommendations
LinkedIn is like a living, online professional resume/vita. What makes LinkedIn better than a resume that says, “References available upon request”, is that references are displayed for all to see. These recommendations are written in the words of the sender, you cannot edit them. If there is a problem with a recommendation, you can easily request a revision or choose not to display it. Note: you can only request a recommendation from someone who is currently using LinkedIn.

Outbound Links
Your profile allows you to have three outbound links with labels like “My Company”, “My Website”, “My Blog”, etc. I recommend you change the label to “Other” for all three since you can add personalized keywords to the label enhancing the SEO for the target sites. For example, I could link to this article with the label text “LinkedIn Best Practices Article” to help with my search engine rankings for that keyword phrase. You can also use the “Other” label for Facebook & Twitter links.

Join Groups
By joining Industry and interest-related groups you are connected with a larger group of professionals within that sector. This makes it easier for you to invite others in the same group to connect without the need for knowing their email address. Again, you need to be careful here. Unsolicited invitations could get you hit with a few “I don’t know this person” clicks.

Jobs Area
The jobs area is not only for people looking for work. It is also an excellent place for businesses to list job opportunities. Our small company does not use Monster, Career Builder, Ladders, etc.; it would simply be too overwhelming. When we are looking for someone, we only use LinkedIn Jobs. Not only can I review the person’s professional profile and associations, we can get an idea of how closely we are
connected. Job postings can be sent directly to people in your list of contacts and they usually have good recommendations for potential candidates.

LinkedIn Company
If you are a business owner add your company to the Company’s area. If your company is already listed, make sure the information is accurate and up to date.

Install the Toolbars
LinkedIn has both a browser toolbar and an Outlook toolbar. The former works well with Gmail, with both IE & Firefox and, of course, the latter works with Microsoft Outlook. The toolbars add a LinkedIn icon next to a person’s email addresses in your mailbox. This enables you to see their profile information and makes it easier to send an invitation to connect.

Givers Gain
Bottom line, the more you give the more you get back. The more information you share about yourself, the better the search feature will return you or your company as a result. The more recommendations you give, the more likely someone is to give you one. The more questions you ask or answer the more likely you are to connect with people of similar interests that you may never have had the opportunity to meet.

Post from: SiteProNews: Webmaster News & Resources

LinkedIn – Best Practices For You and Your Business

Posted: 18 May 2010 10:00 PM PDT

When it comes to social media, no one “gets it” as well as Twitter. According to Econsultancy, as of Jan 2010, Twitter has 75 million user accounts, with about 15 million of that total being active users. See http://tinyurl.com/yetgcru . That’s a lot of people sending a lot of Tweets. This micro-blogging service makes it easy for small businesses and entrepreneurs to stay in touch with those who choose to follow them, and stay updated on new products, services, special offers, industry news and more. It’s a win-win for both the Tweeter, and their followers.

When it comes to using Twitter, there’s a right way and a wrong way to use it. Your messages must be kept short, under 140 characters, and they need to be helpful or informative. Don’t carry on about what you ate for breakfast, or the fact that you just brushed your teeth. People will unfollow you faster than they can hit the button, even if you do have good oral habits.

I’ve been using Twitter for a long time now and here’s what I’ve found works best when participating in this close knit community of few words.

1) Regular Postings: Now I’m not saying you need to post every day, although that would be nice. You do need to make an appearance on a regular basis. It’s like school – you need to show up to pass. Be a contributor that your followers get to really know and look forward to your Tweets. If you’re the type of person who needs to plan ahead, you can always use a service that allows you to schedule tweets in advance, such as http://www.socialoomph.com/

2) Retweet: If you see Tweets posted by other users that you think your followers would like, then retweet them. It only takes one click, and you’ll also be creating goodwill with other Twitter users at the same time. If you’d like, you can add a personal thought or comment before sending it. Also, make it easy for others to retweet your posts by adding RT buttons to your website or blog. It’s easy with http://tweetmeme.com/about/retweet_button

3) Be Helpful: Keep in mind Twitter is a form of social Media, so social interaction is key. It’s not all about you. Whenever an opportunity arises to answer a question, participate in a survey, or help solve a problem, do so. In this way you’re participating in the community. This also will help your brand and image when others know they can count on you for support or feedback.

4) Don’t Be A Follow CopyCat: Don’t follow everyone who follows you. This is probably my biggest pet peeve when it comes to Twitter. So many people turn this feature on to auto follow those who follow them. Why would you want to do this? I’d prefer that those I follow are people and topics I’ve hand-selected that interest me, and not a mish-mash of followers who may be ranting about things I have no interest in. Be selective in who you follow or your Twitter stream could quickly fill up with junk or spam. For quality people to follow, see – http://followontwitterlists.com/

5) What to Tweet: Make sure that the tweets you post are helpful and/or informative. Late breaking news pertaining to your industry, as well as any specials or sales you may have going on are always good topics. If you find something you think your followers would like, especially if it’s free or a bargain, share the love. Plus, if your tweets are good, it will encourage others to retweet them. For ideas see – http://www.artbizblog.com/2009/07/what-to-tweet.html

6) Comment: Particpate in the community by commenting on other people’s tweets. If you can answer a question, do so. It never hurts and people really will appreciate it when you take the time to comment on what they  have to say. It lets them know that others are actually listening to what they have to say in the “Twitterverse”.

7) Say Thank You: When someone takes the time to retweet one of your tweets, make sure to reply to them with a “thank you”. Manners rule online as well as off, and they’ll like the fact that you noticed the retweet and took the time to show some gratitude. It may even inspire them to retweet more of your tweets in the future.

Be Personal: Again, I don’t need to know what you ate for dinner, but every now and then you should show your human side with a creative thought, quote, or other statement. Let people know you’re “real” and not just a lean mean business machine. You want to tread lightly in this area. Too personal is overkill, but a little can help in establishing a connection with your followers.

9) Post Pictures/Video: Remember, Twitter is not just for text. It’s easy to post short videos, and pictures too. It’s nice to mix it up a little and share content in other formats as well. Here are some resources http://freenuts.com/video-sharing-websites-for-twitter/

10) Talk About More Than Yourself: It’s not all about you, so please don’t make all your tweets one big marketing message, such as only tweeting about your latest press release, blog posting, or article that was published. No one will want to follow you if you’re one big commercial. Yes, some of this is fine in moderation, but you need to walk a fine line and mix it up with other helpful, interesting topics.

Now it’s time to start putting these tips into action. Social media is all about participating and listening to what others have to say. It’s all about creating and sharing information and becoming part of the community. If you approach Twitter in this fashion, you’ll not only have a lot more fun, but your followers will like and respect you – and if that doesn’t strengthen your brand, nothing will.

Post from: SiteProNews: Webmaster News & Resources

Top 10 Tips for Using Twitter

Posted: 29 Mar 2010 10:59 PM PDT

If there’s one thing we hate, it’s to be the bearer of bad news. Okay, we know, who actually likes to be the bearer of bad news, aside from your gossipy Aunt Edna? But we digress.

We’ve had more than a few businesses and organizations reach out to connect with us on Facebook recently who have set their business/organization up as a personal account, known in Facebook parlance as a “Profile.” These are well-meaning folks who have amassed hundreds of connections – “Friends” – and we’re just going to be blatant and capitalize the terminology for ultimate clarity.

These businesses/organizations are at risk to lose all the equity they’ve built on Facebook. Immediately, suddenly, and without prejudice.

You see, Facebook’s rules say “Profiles represent individuals and must be held under an individual name, while (Fan) Pages allow an organization, business, celebrity, or band to maintain a professional presence on Facebook.”

So if you’re using a Profile to represent a business or organization on Facebook, you’re violating their Terms of Use, and you could have your Profile – including all Friends, content, and customization – deleted without warning.

Now, what are the chances you’ll get found out in the sea of 400,000,000 users? Maybe not huge. But for what it’s worth, we know firsthand that it’s not an urban legend. It happened to a client of ours, on a product line in which we’re not involved. Once we got wind of what was going on, we warned them of the risk. They didn’t take heed, and their account got found and axed within the same week.

Thankfully, they hadn’t gone too far down the Facebook road on that account – they lost a couple of months of activity and about 200 Friends. But ones who have reached out to us in recent months have many more Friends, and years of content that could literally disappear overnight.

If you use a Profile to represent yourself as a professional associated with a business or organization, you’ve got no worries. (Unless you maintain a second Facebook Profile for your personal life – that’s against Facebook’s rules, too.)

If you ARE using a Facebook Profile against their Terms of Use, however, here’s what you should do:

1. Create a Fan Page for your business or organization.

Also referred to simply as a “Page,” that’s the functionality Facebook created just for folks like you.

2. Send a message to all your Friends.

Tell them you’re converting your Profile over to represent you as a person by a certain date, and refer them to your newly created Page to continue to interact with your business/organization. In fact, give yourself time so you can send 2-3 messages. When’s the first time you remember taking immediate action on something yourself?

3. Follow through.

Even if you think you have no use for a personal Profile on Facebook (you do, but let’s not get into that right now), don’t waste the equity you’ve already built up. You’ve done your due diligence by letting your Friends know multiple times about the change. So make the change, and let your Friends do what they will in response. It’s an opt-in/opt-out society.

Good luck with the conversion, and if you have any in-the-trenches stories about this issue, or other related tips ‘n tricks to share, by all means post ‘em on our “Epiphanies, Inc. – Social Marketing & Success Strategies” Fan Page on Facebook.

And if you’re not on Facebook at all yet, do what you can to get past your hesitations and get on board. 400,000,000+ humans can’t be wrong … can they?

Post from: SiteProNews: Webmaster News & Resources

Facebook Pages vs. Profiles: Don’t Make the Wrong Choice

Posted: 12 Apr 2010 09:35 AM PDT

Believe it or not, social networking isn’t the next best thing…You are! It’s the personal connection that still seals the deal.

The Internet, social networking, and other breakthroughs in technology have fundamentally changed the way we do business. New technology drives communications, messaging, and information access at warp speed, and our clients expect immediate access. This pattern of ever-increasing speed and sophistication not only creates an intensely competitive marketplace, but places further demands on us to act and react quickly.

The rise of social media sites such as Facebook, Twitter, MySpace, YouTube, and LinkedIn have lured many sales pros into scaling back their personal interactions and relying on social media to get more “qualified leads.”

It’s time to get real!

Social Media Is a Powerful Tool for Three Things and Three Things Only

1. Search engine optimization: Use your key words and raise your presence on the web.
2. Find out who people are: Learn about a person’s background and your connections.
3. Find out who people know: Look for close connections that you can leverage

Some salespeople tell me they actually get clients through social media. Well, maybe if you have a commodity business.

Could it happen?

Yes.

Do I rely on it?

Absolutely not! I only count on what I bring about through a proactive, intentional, referral strategy with personal introductions.

Why Social Networking Your Way Won’t Bring You More Leads and Sales

The most important business decisions are still based on personal relationships. There is significant research about why customers make buying decisions. Bottom line: It’s because they like and trust the salesperson and his organization. Think about it. We’re selling services, investments, systems, products… we’re asking for people’s time and money! Why would they work with someone who hasn’t been referred?

There’s a saying in sales: Clients buy with emotion and justify with fact. If our clients don’t like us or don’t feel comfortable with us, they won’t buy from us. You can wow your clients with technology know-how now and try to win them over later, once they find out you’re honest and reliable. But the reality is you need people to start liking you within the first few seconds of your relationship. You need to start off on the right foot. Fancy gizmos won’t make that happen. But a trusted referral and a personal connection will.

That’s why Eric Schmidt, Chairman and CEO of Google, in his commencement address to the graduating class of the University of Pennsylvania in May 2009, urged college graduates to step away from the virtual world and make human connections. “Turn off your computer. You’re actually going to have to turn off your phone and discover all that is human around us.”

That said, a social media presence is a must-have in today’s world—but you need to change the way you’re social networking.

3 Ways to Get More Leads and Sales with Social Networking and Referral Marketing

1. Develop a social media strategy: Like a sales plan or a marketing plan, write your social media plan. What is your goal? Who is your audience? What do you want to communicate? Leverage social media as part of your go-to-market strategy. How does your strategy link to your customer’s needs and your business priorities?
2. Establish relationships: Take the time to build your personal connections, pick up the phone and talk to people. Just because you have a name in hand, doesn’t mean you have a relationship.
3. Communicate useful information: Social sites are not for selling. They are for establishing connections, identifying ways to collaborate, and providing value. What tips can you provide? Link to other sites you strongly recommend. Get recognized as the expert and build your web presence. Be a resource.

To Trust You Paves the Way

The most energizing and exciting part of our work is the relationships with our clients-the interaction. We enjoy learning about our client’s business and matching our solutions to their needs. In an era dominated by ever-expanding technology and social media pressures, always remember that personal connections, referrals, and earning trust count most.

Post from: SiteProNews: Webmaster News & Resources

Why Social Networking Your Way Won’t Build Your Business 

Posted: 14 Apr 2010 11:35 PM PDT

Twitter, the net’s networking success story, is intriguing and intimidating because of its message limitations: they can be 140 characters, and no more.

This is to say; each message sent on Twitter can be no larger than the previous sentence. Not an additional letter, space, period or dash can be added. These limitations have proven to be the greatest asset and the greatest challenge for people trying to use Twitter for any number of purposes.

On the advantageous side, the short messages have created an entire culture of Twitter-fluent writers. The brevity of the message stretches creative muscles, making people use every trick to get the most information into the fewest characters. On the other hand it creates a severe headache for the marketing minded, as it doesn’t leave much room to present a case. Thus the vast majority of Tweets are short little social comments or updates, and most marketing revolves around calling attention to particular links.

Of course, there are always ways around limitations, and Twitter is something that every seriously market-minded organization needs to embrace in order to see continued success on the web. In the case of short message services like Twitter, the key lies as much in the peripheral data that builds up around the message as in the content itself.

Be SEO Minded

Twitter profiles are now ranked by search engines, Google in particular. Every SEO technique you’ve learned now has a new, exciting purpose.

For example, consider the biography you’re able to construct using Twitter. This is a ripe opportunity to develop some brand recognition right away. Put the title of the brand you’re marketing in the bio, and consider including the most relevant keywords in your profile. As ever, do so in a way that respects the user’s intelligence, and gives them something worth reading. Simply stringing together a chain of keywords is not the way to go.

Include keywords in your Tweets as well, taking care not to be terribly obvious about it. The first 20-30 characters are the best place, as later words are of decreased importance in a Google ranking search.

Identify Your Audience

Each brand rises and falls on the whim of the audience, known in this case as tweeple.

There are a number of applications available to help you with the process of identifying the tweeple that you want to cultivate into an audience. Twitterholic can help you identify the movers and shakers based on their Twitter traffic and their location. If you know your field or brand well, you can use this to locate groups with similar interests and woo them to your feed. Tweepz is a similar tool, focusing on location, and Twitter itself has a ‘near this location’ feature that can be used to identify tweeple nearby your center of business.

Let’s Give Them Something to Tweet About

Yes, Twitter is an effective way to quickly distribute information. But its real power is in its ability to create conversations about something interesting.

In theory you could simply gather up a large user list of tweeple and start spamming them with links promoting your latest gig. This is a surefire way to get flagged for abuse or ignored entirely, and thus is rather counterproductive to good marketing goals.

Instead, consider using alternative methods to drum up those conversations that travel like wildfire.

For example, there is the technique of Alternate Reality Gaming. This is a phenomenon based on the idea of taking ‘real’ events and building a game out of them. Last Call Poker was an ARG that intended to drum up sales for an upcoming video game, GUN.

LCP spread out information about gatherings, online incentives, and other attractions to get people excited about the western theme of the game. Tokens such as poker chips and other goodies were given out at these events, and GUN went on to have a very successful launch. People were invited into the world of the western, and the chatter eventually included 8 million participants.

This kind of rogue advertising is tailor-made to work with Twitter. Locations and dates can easily fall within the 140 character limitation, as can short explanations. Consider creating an ARG with a short story designed to work within 140 characters, locate an audience with the assorted Twitter tools at your disposal, and plan some exciting events to promote your brand. The chance to get involved always gets people talking, and the more esoteric games can span entire continents.

There are other methods, some more appropriate to each individual brand. Perhaps a modest bicycling business isn’t suited to promote a large ARG experience. They could, however, organize a bicycling flash mob by hopping onto the local bike hobbyist twitter feed and posting a date and time. The trick is less which technique you use, and more that you do your best to make it relevant. As always, strong content and clear presentation will win out over gimmicks and sales speak.

Also, consider one last thought. The introductory statements of each section in this article are Twitter compatible, and so is this one. Good luck and happy Tweeting.

About The Author:
Enzo F. Cesario is an online branding specialist and co-founder of Brandsplat, a digital content agency. Brandsplat creates blogs, articles, videos and social media in the “voice” of our client’s brand. It makes sites more findable and brands more recognizable. For the free Brandcasting Report go to http://www.BrandSplat.com/ or visit our blog at http://www.iBrandCasting.com/

Read more articles written by: Enzo F. Cesario

Post from: SiteProNews: Webmaster News & Resources

Building Brand Identity – Marketing With Twitter